Except as set forth herein, Cloud Training Systems never has and never will sell, lease, rent or give any personal information including names, addresses, phone numbers or email addresses about You or your Users to any third party.
"Users" to us may be, but are not limited to, Users of your group receiving notification messages or training sent by you through Cloud Training Systems such as your players, staff, coaches, customers or residents.
"YOU" refers to you, our Client, acting as Group Administrator and responsible for managing personal information entered on or uploaded to our website and used by you, or people you designate to contact Users of your group and to see the results of those messages or training.
"Group" refers to you as an individual or your organization, using the Cloud Training Systems service to send notification messages or training to your Users.
References throughout this Policy to "Cloud Training Systems", "We", "Our" and "Us" are treated identically. References to "Client", "You" or "Your" are treated interchangeably.
What Is Personal Information?
Personal information is any information that identifies you or your members as individuals. Personal information include names, addresses, phone numbers, e-mail addresses, and identification numbers; the content of messages sent from you to your members; your financial information, such as credit card or checking account information, either from you or your organization. For some services, this may include cell phone provider, street address, member identification number, and other information to properly segment them for certain notification calls.
Why Does Cloud Training Systems Ask For Personal Information?
In order to properly handle the billing for your account, we need credit card, checking account or other financial information. In order to deliver voice, text and e-mail messages to your Users, we need means to identify them and segment them for certain notification calls or email.
How Does Cloud Training Systems Safeguard My Personal Information And Keep It Confidential?
Each and every one of our employees is responsible for maintaining the confidentiality of all personal information to which they have access.When we receive personal information about you or your members (such as name, address, phone number and credit card number), it is stored on our secure servers.
We may use other companies to provide services to you on our behalf. In such cases, we have agreements in place that hold these companies to the same high standards of confidentiality by which we are governed and require that any information provided by us be kept strictly confidential and used only for the purposes stated in the agreement.
Cloud Training Systems Has A Strict Policy Of Not Releasing Personal Information About Our Clients Or Their Users Unless:
- You have consented to the release of personal information. For example, you or your members are part of a larger organization and want them to be able to reach you.
- We have a legal obligation. For example, we may release personal information about a client to legal authorities in cases of the public's interest, criminal activity or the detection and prevention of fraud.
If we release information for any of these reasons, we keep a record of what, when, why and to whom such information was released.
Under no circumstances do we sell, rent or give lists of our clients or their members to others for their use.
How Does Cloud Training Systems Keep Your Personal Information Accurate?
Cloud Training Systems is committed to maintaining the accuracy of your and your members' personal information for as long as it is being used for the purposes set out in this policy, and you play an active role in keeping us up-to-date.
Prompt notification of any changes-for example, to your address, e-mail address or telephone number-will help us provide the best possible service. Please advise us if you discover, upon review of your or your Users' personal information, that amendments are required.
How Can You Access Your or Your Users' Personal Information?
If you want to review or verify your or your members' personal information-or find out to whom we have disclosed it, as permitted by this Policy-please contact us.
In Some Instances, We May Not Be Able To Grant Your Request, Such As If The Personal Information:
Contains references to other persons
- Is subject to attorney-client or litigation privilege
- Includes our own proprietary and confidential information
- Has been destroyed due to legal requirements or because it was no longer needed for the purposes set out in this Policy
- Is too costly, in our determination, to retrieve
- Cannot be disclosed for legal reasons.
If we are unable to provide access to your or your Users' personal information, we will provide you with an explanation.
Does Cloud Training Systems Retain Your Personal Information and/or that of my members?
Cloud Training Systems keeps your, and your Users, personal information for as long as it is needed to meet the purposes set out in this Policy. The length of time we retain your personal information is also affected by: (1) the type of service you have with us, and (2) any legal requirements we may have to meet. In addition, we have retention policies in place that govern the destruction of personal information.
Acquisition of Cloud Training Systems
In the event that Cloud Training Systems, or substantially all of its assets are acquired, you consent to the transfer of your information as one of the transferred assets, to be used only as defined and under the limits outlined above.